Privacy Policy

Welcome to the Privacy Policy of FinProfm. At FinProfm, we prioritize your privacy and the protection of your personal information. This document outlines how we collect, utilize, share, and secure your data when you interact with our trading platform and associated services.

We are dedicated to maintaining the confidentiality and safety of your information, using stringent measures to safeguard it. By accessing or using FinProfm services, you agree to the data practices described in this Privacy Policy.

General Overview

This section provides an explanation of how we collect, use, share, and protect your personal data when you engage with our services. By using our platform or submitting your information, you consent to the terms outlined in this Privacy Policy.

Scope and Applicability

This Privacy Policy applies to all personal information gathered from users of FinProfm trading platform, visitors to our website, and individuals interacting with our services. It describes the information we collect, the reasons for its collection, and the steps we take to ensure its security.

Information We Collect

FinProfm collects different types of data to enhance our services, customize user experiences, and meet legal requirements. This may include:

• Personal Information: Such as your name, contact details, date of birth, and any identity documents needed for account verification.
• Transactional Data: Details about your trading activities, account balances, and payment information.
• Technical Data: Including your IP address, device information, and browsing behavior on our platform.

How We Use Your Information

We use your personal data for various legitimate business purposes, including:

• Service Provision: To create accounts, facilitate transactions, and provide customer support.
• Personalization: To customize your experience on our platform and adapt our services to your preferences.
• Security: To prevent fraud, safeguard against unauthorized access, and maintain the integrity of our services.

Sharing of Information

We may disclose your personal data to third parties under the following circumstances:

• Service Providers: To assist with providing our services, such as payment processing, technical support, and other operational functions.
• Legal Obligations: If required to comply with laws, respond to legal requests, or protect our rights and interests.
• With Consent: When you have provided explicit consent or when permitted by applicable laws.

Data Retention

We will store your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have several rights regarding your personal data, including:

• Access: You can request information about the personal data we hold about you.
• Correction: You can ask for corrections if your data is inaccurate or incomplete.
• Deletion: You have the right to request the deletion of your personal information under certain conditions.

Security Measures

We take both technical and organizational steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, restricted access controls, and regular security audits to maintain a high level of security.

Privacy Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or to comply with new legal requirements. Any major updates will be communicated to you through our platform or other appropriate channels.

Personal Information

At FinProfm, safeguarding your personal data is a top priority, and we are fully committed to protecting your privacy. This section explains how we collect, utilize, share, and secure your personal information when you engage with our trading platform and related services.

Collection of Personal Information

To deliver our services effectively and comply with regulatory obligations, we gather various types of personal information, including:

• Identification Information: Such as your name, date of birth, and details from government-issued identification for verification purposes.
• Contact Information: This includes your email address, phone number, and physical mailing address.
• Financial Information: Includes bank account details or payment card information necessary for processing transactions on our platform.

Personal information is collected directly from you during account creation, while using our services, or through interactions with our website. We also gather data automatically through cookies and other tracking technologies to improve your user experience and the quality of our services.

Use of Personal Information

Your personal data is used for the following purposes:

• Service Provision: To create and manage your account, process transactions, and offer customer support.
• Customization: To personalize our services based on your preferences, including offering tailored content and recommendations.
• Communication: To notify you about your account, provide service-related updates, and inform you of relevant promotions or offers.

Disclosure of Personal Information

We may share your personal data with third parties in the following situations:

• Service Providers: To support our services, including payment processing, technical support, and customer care.
• Legal Obligations: To comply with legal requirements, respond to legal proceedings, or defend our rights and interests.
• With Consent: When you provide explicit permission or when permitted by applicable laws.

Protection of Personal Information

We are committed to safeguarding your personal data by implementing appropriate technical and organizational security measures. These include encrypting data during transfer and storage, using secure data storage solutions, enforcing strict access controls, and conducting regular security audits to prevent unauthorized access or misuse.

Retention of Personal Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we ensure it is securely deleted or anonymized to prevent unauthorized access.

Your Rights and Choices

You have several rights regarding your personal information, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may request corrections or updates if your data is inaccurate or incomplete.
• Deletion: You have the right to request the deletion of your personal data in certain situations, such as when it is no longer needed for the original purposes it was collected.

Data Collection and Usage

At FinProfm, we are committed to ensuring your data is handled securely and responsibly. This section explains how we gather and utilize your information to provide services efficiently while meeting regulatory requirements.

Types of Data Collected

We collect various types of information to enhance your experience and support the functionality of our platform:

• Personal Information: Includes your name, contact details, date of birth, and identification documents needed for account verification.
• Financial Information: Includes bank account or payment card details used to process transactions on our platform.
• Technical Data: Includes IP addresses, device information, browser types, and usage data, which is collected via cookies and similar tracking tools.

Purpose of Data Collection

We collect data for various essential purposes, including:

• Account Setup and Verification: To verify your identity, create your account, and enable secure login.
• Enable Trading Services: To process trades, execute transactions, and manage portfolios, ensuring seamless service.
• Customer Support: To provide support, address inquiries, and resolve any issues related to your account or transactions.
• Legal Compliance: To fulfill regulatory requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Personalize User Experience: To tailor content, ads, and features based on your preferences and trading history.
• Risk and Security Monitoring: To detect, prevent, and address fraud or security breaches on the platform.
• Service Improvement: To analyze usage data and feedback, helping us enhance platform performance, functionality, and security.

Legal Basis for Processing

Our data collection and processing are based on several legal grounds:

• Contractual Obligation: To fulfill our commitments as part of our agreement with you, including providing the requested services.
• Legal Compliance: To meet legal obligations, such as anti-money laundering laws and other regulations.
• Consent: Where applicable, based on your consent, which you can withdraw at any time.

Data Sharing and Disclosure

We may share your data with third parties under the following circumstances:

• Service Providers: To facilitate the delivery of services such as payment processing, IT services, and customer support.
• Legal Obligations: To comply with legal requirements, respond to lawful requests, or protect our rights and interests.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction process.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and business requirements. Once your data is no longer needed, we take appropriate steps to securely delete or anonymize it, ensuring it is protected from unauthorized access.

Your Rights

You have several rights concerning your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections if any of your data is inaccurate.
• Deletion: You can request the deletion of your data under specific circumstances.
• Objection: You have the right to object to data processing based on legitimate business interests.

Types of Data Collected

At FinProfm, we gather various types of information to optimize your experience and provide efficient services:

• Personal Information: Includes your name, contact details, and identification documents needed for account verification.
• Financial Information: Includes payment details necessary for secure transaction processing.
• Technical Data: Includes IP addresses, device information, and usage data collected through cookies and similar technologies to enhance platform performance and security.

Our data collection practices are in compliance with relevant privacy laws and regulations to ensure transparency and user privacy.

Refund Policy

FinProfm is committed to client satisfaction. Our refund policy outlines the conditions under which clients can request refunds for unused funds or erroneous transactions. Each request will be reviewed individually, taking into account the validity of the transaction and adherence to our trading terms and applicable regulations.

If a refund is approved, it will be processed using the original payment method or another agreed-upon option. Clients can initiate refund requests or seek additional support by contacting our customer service team.

Cookies Policy

Welcome to FinProfm Cookies Policy. This policy explains how we use cookies and similar technologies on our website and trading platform to enhance your experience and provide personalized services.

What Are Cookies?

Cookies are small data files stored on your device (such as a computer, smartphone, or tablet) when you visit a website. They are commonly used to improve website functionality and provide insights to site operators. Cookies are classified based on their purpose and role.

Types of Cookies We Use:

• Essential Cookies: Necessary for the core functioning of our website. These cookies enable essential features like navigation, secure access, and session management.
• Analytical Cookies: Collect anonymous data to help us understand how visitors use our site. This information assists us in tracking website traffic, assessing performance, and improving the user experience.
• Functionality Cookies: Store your preferences, such as language settings, to provide a customized experience. These cookies also remember adjustments made to elements like text size or font style.
• Advertising Cookies: Used to display ads relevant to your interests. These cookies control the frequency of ads and evaluate the effectiveness of our marketing campaigns.

How We Use Cookies

• Authentication: Cookies help us recognize your identity when you log in, ensuring a smooth and secure experience.
• Session Management: Cookies keep your session active as you navigate through our website, eliminating the need for repeated logins.
• Preferences: Cookies store your settings and configurations, enabling us to personalize the website based on your choices.
• Security: Cookies play a role in enhancing the security of our site by detecting and preventing unauthorized or fraudulent activities.
• Performance Monitoring: We use cookies to track and analyze website performance, allowing us to understand user interactions and optimize functionality for a better experience.

Third-Party Cookies

We may allow third-party providers, such as analytics and advertising companies, to place cookies on our website. These third-party cookies can track your online activity across various sites over time, and the collected data may be used to deliver targeted advertisements that match your interests.

Managing Cookies

You have control over your cookie preferences through your web browser. Most browsers allow you to manage cookies, including options to accept or reject them, delete specific cookies, and adjust cookie settings for individual websites.

Please note that disabling cookies may impact website functionality and limit access to certain features or services, potentially affecting your overall experience.

Changes to This Policy

This Cookies Policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant updates will be communicated through our website or other appropriate channels. Continued use of our website after any changes indicates your acceptance of the updated policy.

Sharing Information with Affiliated Partners

FinProfm may share information with affiliated partners to enhance service delivery and improve the customer experience. This collaboration helps facilitate transaction processing, personalized service offerings, and ensures compliance with regulatory standards.

The information shared is strictly limited to what is necessary for these purposes and is protected by stringent confidentiality and security protocols. We are committed to safeguarding your privacy and adhere to relevant laws and regulations regarding data sharing with affiliated partners.

Regulatory Disclosure

FinProfm is dedicated to adhering to regulatory requirements that govern financial services and trading platforms. In certain situations, we may be required to disclose your personal information to comply with laws, regulatory authorities, or legal proceedings. This includes sharing data to fulfill anti-money laundering (AML) obligations, tax reporting duties, and other legal mandates.

We may also provide information in response to valid requests from government authorities or law enforcement agencies to assist in investigations or prevent unlawful activities. Our approach to regulatory disclosures is transparent, and we ensure that your personal data is handled according to privacy laws to protect your rights. If you have any questions or concerns about our regulatory disclosure practices, please contact us using the details in our Privacy Policy.

Opt-Out

At FinProfm, we respect your communication preferences. If you no longer wish to receive promotional emails, newsletters, or marketing materials from us, you can opt out at any time.

To opt-out from communications:

• Email Communications: Click the “unsubscribe” link at the bottom of any marketing email from us and follow the instructions provided.
• Account Settings: Log in to your FinProfm account and adjust your communication preferences in the settings or profile section.
• Contact Us: Reach out to our customer support team via the contact details provided in our Privacy Policy to request removal from certain communications.

Please note that opting out of marketing messages does not affect your ability to receive important transactional or administrative notifications related to your account or services provided by FinProfm. We are committed to respecting your privacy preferences while complying with applicable laws and regulations.

Use of Data

FinProfm utilizes the data we gather to enhance user experiences, optimize platform functionality, and ensure smooth operation of our services. We analyze this data to personalize interactions, improve platform performance, and introduce new features that align with your needs. Data is also used for security purposes, such as fraud detection, risk management, and ensuring compliance with legal and regulatory standards. Additionally, we may aggregate and anonymize data for statistical and reporting purposes, further safeguarding individual privacy.

FinProfm is committed to protecting user privacy and responsibly managing data. We implement robust security measures and adhere to relevant data protection laws. You have control over your personal information via privacy settings, enabling you to manage and limit how your data is used. For more information on how we handle and protect your data, please review our Privacy Policy or contact our support team.

Retention of Data

FinProfm retains personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, including meeting legal, regulatory, and operational obligations. We regularly evaluate our data retention policies to ensure that information is not kept longer than needed and is securely deleted or anonymized once it is no longer required.

Transfer of Data

FinProfm may transfer your personal data to affiliated companies or third-party service providers located in different countries for processing and storage. These transfers comply with relevant data protection laws and are subject to stringent safeguards to maintain the security and privacy of your data during the transfer and processing stages.

Disclosure of Data

FinProfm may disclose your personal information to regulatory authorities, law enforcement agencies, or other third parties when required by law or in response to legal proceedings. We may also share data to protect our rights, investigate fraudulent activities, or comply with legal requests. All disclosures are made with strict confidentiality and security protocols to protect your privacy and adhere to relevant laws.

Storage Duration

FinProfm retains personal data only as long as necessary to fulfill the purposes described in our Privacy Policy or as required by law. We regularly assess whether data should be retained and take appropriate measures to securely delete or anonymize it when it is no longer needed.

Service Providers

To effectively deliver our services, FinProfm collaborates with third-party service providers for functions such as payment processing, customer support, and data analytics. These service providers have access to personal data only as needed to perform their specific tasks and are contractually bound to maintain the confidentiality and security of the information they handle.

Links to External Websites

Our website may contain links to third-party websites or services that are not under the control or operation of FinProfm. We are not responsible for the content, privacy practices, or security measures of these external sites. We encourage you to review the privacy policies of any third-party websites you visit to understand how your data is handled.

Updates to This Policy

FinProfm may periodically update this Privacy Policy to reflect changes in our data handling practices or to comply with legal requirements. Any significant updates will be communicated by posting the revised policy on our website or through other appropriate channels. Your continued use of our services after these updates will signify your acceptance of the updated Privacy Policy.

Policy Amendments

FinProfm reserves the right to amend its policies, including the Privacy Policy and Terms of Service, as necessary. These changes may be made to align with new business practices, legal obligations, or technological advancements. Any major updates will be communicated to users via our website or other suitable channels.

Continued use of our services after policy updates indicates your acceptance of the revised terms. We encourage users to regularly review these policies to stay informed about how their information is managed and their rights concerning data privacy. For any questions regarding amendments, please refer to the contact information provided in our Privacy Policy.

Amendment Process

FinProfm follows a structured process for revising policies, including the Privacy Policy and Terms of Service. This process ensures that all updates are clear, legally compliant, and implemented with transparency. Each change is thoroughly evaluated and introduced to maintain alignment with applicable laws.

Notification and Communication

When policies are updated, FinProfm will notify users by posting announcements on our website and, where appropriate, via email notifications. These communications will outline the changes and their effective date. We recommend that users review these updates to stay informed about how their data is handled and their rights regarding privacy.

User Consent

By continuing to use our services after updates are implemented, users accept the revised policies. If users do not agree with the new terms, they may stop using our services. In such cases, users should close their accounts or reach out to us with any questions or concerns regarding the changes.

Compliance and Legal Standards

All amendments to our policies are made in full compliance with relevant data protection regulations and laws. FinProfm ensures that all changes reflect fairness, transparency, and accountability in data management practices.

For questions or concerns regarding our amendment procedures or policies, please contact us using the information provided in our Privacy Policy.

Acceptance by the User

By using FinProfm services, you acknowledge and agree to the terms set forth in our Privacy Policy and Terms of Service. Continued use of our platform signifies your acceptance of these policies, including any updates made to them.

If you disagree with any part of these policies, we recommend discontinuing use of our services. We encourage users to regularly review our policies to stay informed about how we collect, use, and protect their information. For further questions regarding policy acceptance, please contact us using the details provided in our Privacy Policy. At FinProfm, we value your trust and are committed to safeguarding your privacy.

Contact Information

If you have any questions or concerns about this Privacy Policy, feel free to contact us at:

Email: [email protected]

Address: Elias-Canetti-Strasse 2, 8050 Zürich, Switzerland